Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 4036 EATON Product and service catalog Eaton.com/powerquality 36 EATON Product and service catalog Eaton.com/powerquality Service and support solutions Proper preventive maintenance reduces the risk of UPS failure through thorough inspection, cleaning, testing and calibrating various electronic and mechanical components. In winter, the Mt. Washington Observatory is an ice and snow palace, battered by hurricane-force wind gusts. Success story: Mt. Washington Observatory Located at the summit of a 6,228-foot mountain, the Mt. Washington Observatory (MWO) is home to the world’s worst weather, with recorded wind gusts of 231 mph and an all-time low temperature of -50°F. That makes it difficult to reach (especially in winter) and maintain reliable power supply and quality. MWO deployed a 15 kVA Eaton 9355 UPS years ago with more than 170 minutes of runtime to help ensure that even when the most extreme weather hits, the organization can continue gathering and storing vital weather data that it reports to the National Weather Service. While the 9355 performed flawlessly through the years, by 2014, its batteries needed to be replaced. The MWO IT team reached out to Eaton to arrange a battery replacement and get the UPS on a service plan. Ahead of the replacement, we conducted a site assessment and power usage study to determine the battery backup time required. Discovering that MWO had reduced its equipment and adjusted its generator use since the UPS was first installed, we determined that 90 minutes of runtime—rather than the originally slotted 170 minutes—would be more than sufficient. On the scheduled day of service, two technicians trekked to the top of Mt. Washington with four new strings of batteries. They safely removed 32 trays of batteries and two cabinets—about 3,840 pounds of materials—helping MWO significantly consolidate its UPS solution. They also performed comprehensive preventive maintenance on the 9355 as part of a new, two-year service agreement, added an environmental monitoring probe and upgraded MWO to Eaton’s remote monitoring service. New batteries combined with the support of Eaton’s service and remote monitoring teams now put MWO in an excellent position to preserve its 80-year weather history and capture as much data as possible during extreme weather. Watch this video for the full story: Eaton.com/MWO. Eaton’s comprehensive, world-class service solutions for all Eaton AC, DC, software and connectivity products are designed to improve costs, uptime, reliability, power quality and safety. We demonstrate our commitment to strong, lasting customer relationships through our technical expertise and expansive support network. With 240 field technicians in North America, 1,200 international authorized service providers and more than 100 dedicated customer support team members, we have more service personnel than any other UPS manufacturer. Count on our proven performance Our customers consistently rank our services number one in quality. In fact, they’ve rated our quality of service at 95 percent or higher since 1999 (based on returned surveys from clients who used services). More than 97 percent of Eaton service contract customers (Eaton large systems) renew their service contracts each year. From assisting you with determining your power quality needs to sales support, order management, choosing a servicing plan and installation, we’ll stand by you every step of the way. To back our service excellence after your UPS is up and running, Eaton invests hundreds of thousands of dollars each year in our field technicians—requiring each new technician to complete 24 weeks of training before becoming certified and being placed in the field. To minimize mean time to repair, Eaton provides the latest technologies in scheduling, call management, parts optimization and remote diagnostics. Enhance reliability and performance with multiple service plan options At Eaton, we deliver service 24 hours a day, 7 days a week, when and where you need it. Our services include onsite startup, corrective and preventive maintenance, battery solutions, training, remote monitoring and factory spare parts and upgrades. In addition to our UPS services, we offer extensive engineering, product management and integrated power systems solutions to deliver reliability, improved operations, cost savings and asset optimization for your facility and your business. NC DC SR