|Return Policy||RMA Terms||RMA Conditions||Return Exceptions||RMA Request|
Nextwarehouse is a distributor and is not the manufacturer of the products. Since we do not manufacture the products, we are not liable for any manufacturing defects. All of the products that we offer are new and has the original manufacturer warranty. We properly pack the items and we do not break-open the original manufacturer seal to minimize any risk of damage during transit. We believe that all of the products that we offer surpass each individual manufacturer's strict quality control. Although, we are unaware of your decisions to select a specific manufacturer for a product, we will make an effort try to make your shopping experience with Nextwarehouse a pleasurable event.
In the rare event, an item has a manufacturer defect within 30-days of invoice, Nextwarehouse will split the shipping costs with you to obtain a replacement. The customer would pay to ship the item back to Nextwarehouse, Nextwarehouse will replace the defective unit and ship the item to you for at our cost. And do not forget to include all of the original packaging material.
We understand that it can be a hassle to conduct an RMA. We will try to make any return process as quick and efficient as possible. With any RMA request, the best way to request an RMA is to complete our online RMA form. The RMA department will contact you within 48 Business hours with regards to your request.
Due to manufacturer restrictions, we are not able to accept return for refund on certain products line. These items are only eligible for an exchange of the same product in the event of a manufacturing defect. Please contact our customer service department with the item you are looking to purchase or check our list of Return ExceptionsStandard 30-Days Return Process
Most of the unopened items offered by Nextwarehouse.com are returnable within 30 days. An unopened item is deemed to be in the original product with the manufacturer seal still intact with all of the original packaging materials.
Any request to return an unopened item for a refund will have an imposable restocking fee of up to 10% or $15.00 which ever is higher. Shipping costs are not refundableOpened Items
Certain opened items are not returnable for refund. If the item is defective, we will replace the unit with the same make and model. Please refer to Return Exception for details.
Any request to return an opened item for a refund will have an imposable restocking fee of up to 25%. Shipping costs are not refundable
Items that are marked with Manufacturer Direct warranty item are not returnable to Nextwarehouse. Any warranty claim will have to be made directly to the respective manufacturer.
Due to manufacturer restrictions, we are not able to accept return for refund on certain products line. These items are only eligible for an exchange of the same product in the event of a manufacturing defect. Please contact our customer service department with the item you are looking to purchase or check our list of Return Exceptions.
We understand how frustrating it is to receive the wrong item. Therefore, contact us immediately via our Customer Service and Return Department Online service, or call us at 1-877-235-6628. The correct item will be shipped to you immediately upon our receipt of the incorrect item.Item Damaged in Transit
If you receive a shipping carton that shows obvious damage, please refuse the shipment. The shipping carrier is responsible for these damages, not you. If, upon opening the carton, you discover that the product was damaged during shipment, contact the carrier for inspection. If your order was shipped via UPS and arrives damaged, save the original packing materials and call UPS (1 800 PICK UPS) to report the damage. Then please contact us via our Customer Service and Return Department Online service, or call us at 1-877-235-6628, and NextWarehouse.com will file a claim.
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